Return Policy

Return & Exchange Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return or exchange according to the following policy.

1. Return & Exchange Period

Products can be returned or exchanged within 15 days of delivery. The return or exchange request must be made within this 15-day period.

Requests made after 15 days from the delivery date may not be accepted.

2. Product Condition

To be eligible for a return or exchange, the product must:

• Be unused and in its original condition.
• Be undamaged and free from any signs of use.
• Be returned in its original packaging.
• Include all original accessories, tags, and accompanying items, where applicable.

Products that do not meet these conditions may be rejected.

3. Return Delivery Charges

For returns due to a change of mind or any reason other than receiving a damaged, defective, or incorrect product, the customer is responsible for the return delivery/courier charges.

We recommend using a reliable courier service and keeping the shipping receipt or tracking information until the return has been completed.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged during delivery
• Defective
• Different from the product you ordered
• Missing an essential item

please contact us as soon as possible after receiving your order.

We may request photographs or other details to verify the issue. After verification, we will arrange an appropriate solution, which may include a replacement, exchange, or refund, depending on the circumstances.

5. Refunds

Once the returned product is received, it will be inspected to ensure that it meets our return conditions.

If the return is approved, the refund will be processed accordingly.

Please note:

• Original delivery charges are non-refundable.
• Return delivery charges are generally the customer’s responsibility unless the item received was damaged, defective, or incorrect.
• Refund processing may take additional time depending on the payment method used.

6. Exchanges

Exchange requests are accepted within the 15-day return/exchange period, provided that the product meets the required return conditions.

All exchanges are subject to product availability. If the requested replacement product is unavailable, you may be offered an alternative solution, such as a refund where applicable.

7. Non-Eligible Items

Returns and exchanges will not be accepted for products that are:

• Used or worn
• Washed or cleaned
• Damaged after delivery due to customer handling
• Altered, modified, or repaired
• Missing original packaging or essential accessories
• Showing signs of misuse or improper handling

8. How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team within 15 days of receiving your order.

Please provide your:

• Order number
• Name and contact information
• Reason for return or exchange
• Photos or videos, if the product is damaged, defective, or incorrect

Our team will review your request and guide you through the next steps.

9. Inspection & Approval

All returned products are subject to inspection upon receipt. A return or exchange will only be approved if the product meets the conditions outlined in this policy.

We reserve the right to reject a return or exchange if the product does not meet the eligibility requirements.

10. Important Note

Please make sure to carefully check your product upon delivery. If you receive a damaged, defective, or incorrect item, contact us promptly so that we can assist you with the appropriate solution.